Classic Reset
Our mission at ODC Supply is ensuring your collection remains playable and pristine. We provide a specialized returns process for our retro community, where every request undergoes thorough inspection. Collectors have 30 days from the date of receipt to alert our team and start an approved hardware swap.
Item Safety
Each piece in our inventory is strictly evaluated for functionality. To provide fair service to all gamers, every return must be pre-cleared by ODC Supply and pass our gear inspection.
Contact us within 30 days of item arrival; all returns require official ODC Supply authorization first.
Claims Window
Items must be returned in their original shipping condition; please include all manuals or inserts if they were included.
Item Status
Since most retro titles are pre-owned, no shrink wrap is needed—just ensure the item matches its shipped state.
Cart Quality
A valid receipt of your transaction, such as an order ID or digital confirmation, is needed to handle your request.
Tech Receipt
Start a Transfer
01
Alert HQ Now
Message our support staff inside of 30 days to begin; every exchange needs a verified green light.
02
Secure Packing
Lock down your loot. Retro tiles often lack outer boxes, so ship them safely in their original case.
03
Tracked Parcel
Send your items via tracked delivery. Once the vault check is done, we will issue your store credit fast.
Refund Status
Once ODC Supply confirms your return meets our standards, you will be refunded via your original payment method. Banking institutions usually process this in 5-10 business days, though digital wallets like PayPal process much faster. We aim for a top-tier customer journey while we restock these vintage gems.